Purchase & refund policy

Seller: Fens, operated by Jeremy Scott Clanton

Support: [email protected]

1. What Fens sells

Fens currently sells one-time packs of Gleam, a virtual in-game currency. The checkout button shows the amount of Gleam and the price before you leave Fens for Stripe Checkout. Fens does not currently sell recurring subscriptions through this Gleam store.

2. Payment processing

Payments are processed by Stripe. Stripe receives the payment information you enter at checkout. Fens does not receive or store your full card number or card security code. A purchase is not fulfilled merely because a checkout page was opened; Gleam is credited only after Fens receives server-side confirmation that Stripe considers the payment successful.

3. Delivery

Successful purchases are normally delivered automatically to the Keeper account that initiated checkout, usually within moments of payment confirmation. If Stripe shows a successful charge but the purchased Gleam is not credited, do not purchase the same pack repeatedly. Contact support so we can reconcile the transaction.

4. Transfer holds and marketability

Newly purchased Gleam may be subject to a temporary transfer hold before it can be listed on the player Gleam Market. During that hold it may still be usable for eligible account purchases, but it is not marketable or transferable. Support, promotional, or corrective Gleam may be permanently nonmarketable. Your wallet may therefore show separate total, marketable, and held/bound amounts.

5. Nature of Gleam

Gleam is digital game content. It is not cash, a deposit, a security, cryptocurrency, or a promise of monetary return. Fens does not redeem Gleam, Marks, items, creatures, or other game assets for money. Off-platform real-money sales are prohibited by the Fens Rules.

6. Refund requests

Because Gleam is delivered digitally and may be used immediately, completed and correctly delivered purchases are generally final once consumed or transferred, except where a refund is required by law. We will nevertheless review reasonable requests in good faith.

Examples that may qualify for a refund or correction include:

• a duplicate charge caused by a technical or checkout error;
• a successful payment for which the promised Gleam was not delivered and cannot promptly be delivered;
• an incorrect amount charged by Fens or a materially incorrect pack delivered;
• an unauthorized transaction, subject to reasonable account-security and payment verification;
• another circumstance where applicable consumer law requires a refund.

Changing your mind after correctly delivered Gleam has been spent, transferred, wagered, exchanged, or used to obtain other game benefits does not ordinarily qualify for a refund unless applicable law provides otherwise.

7. How to request a refund

Email [email protected] with the Keeper name, approximate purchase time, amount, and a description of the problem. Do not send a full card number or card security code. We may ask for limited information needed to identify the Stripe transaction and verify account control.

8. What happens to refunded purchases

If a purchase is refunded, reversed, or charged back, Fens may remove the corresponding Gleam from the purchasing account. If enough Gleam is not available, the unrecovered amount may be recorded as a Gleam reversal debt and purchases, transfers, and Gleam Market access may be restricted until that debt is resolved. Fens does not ordinarily unwind completed trades against an innocent downstream player solely because the original purchaser later disputed a payment. Any action remains subject to applicable law.

9. Chargebacks and payment disputes

You retain any dispute rights provided by your bank, card network, or applicable law. When practical, contact Fens first so we can investigate delivery or billing errors quickly. Filing a payment dispute for a transaction you knowingly authorized and received may result in account review or restriction while the dispute is resolved.

10. Failed and cancelled checkouts

A cancelled or failed Checkout Session should not credit Gleam. Temporary authorizations or pending bank entries are controlled by the payment provider or issuing bank and may disappear without becoming a completed charge.

11. Off-platform transactions

Fens does not support, guarantee, mediate, or refund purchases of accounts, Gleam, Marks, creatures, items, winnings, or services made through eBay, Discord, social media, cryptocurrency, private payment apps, or any other unauthorized third-party arrangement.

12. Changes

Pricing, pack sizes, availability, and this policy may change prospectively. A pack's price and Gleam amount are captured when its checkout session is created; later catalog changes do not rewrite that completed transaction.

13. Contact

Purchase and refund support: [email protected].